What are the available mode of payments?
You can pay for your order via Cash on Delivery, Credit Card / Paypal, Online Bank Transfer and Gcash.
For international purchases, you may pay via Paypal.
Do you ship internationally?
Yes. We ship worldwide!
How much for the shipping fee?
For Philippines, shipping fee is P75 for Metro Manila and P150 for Provincial Areas. We offer free shipping nationwide for purchases worth P2300 and above.
For international shipping, our shipping fee varies depending on the location. You may check the shipping fee when you check out. We offer free international shipping for minimum purchase of P7000 (Philippine Peso) and above.
Is there any other additional fees when I purchase?
Should you opt to pay via Credit Card, there’s a transaction fee of 4.4% + P15.
Do you accommodate Same Day Delivery for rush orders?
We can accommodate Same Day Delivery for Philippine customers. You can message us on Instagram or Facebook @heycandy.ph. You can coordinate with us so that you can arrange a pick up via Grab or Lalamove.
How long is the delivery time?
For Philippines, 2-3 days within Metro Manila and 5-7 days for provincial delivery addresses (excluding holidays and natural circumstances beyond one’s control). Please note that we cannot give the exact date and time of delivery since that would depend on the courier’s schedule and route.
For international shipping, shipping takes around 7 -10 days. We use DHL for deliveries.
Do you offer returns and exchanges?
All sales of items are final. Sold items cannot be returned for exchange, credit or refunds unless the items are damaged upon receipt.