FAQ

For our customers in the Philippines, the shipping fee is P80 for Metro Manila and P150 for provincial addresses. Enjoy free standard shipping nationwide with a minimum spend of P2500. Please note that same-day delivery is not applicable for the free shipping promo.

For international shipping, the fee varies by location; please refer to the flat rate shipping fee during checkout.

Yes! We use DHL for shipping international orders.

Yes, we offer same-day delivery for your convenience. Simply choose the ‘same-day delivery’ option during checkout; the cutoff time is 5 PM. 

To arrange same-day deliveries, you can book a Grab or Lalamove rider to collect your order. Rest assured, you’ll receive a notification once your order is prepared for pickup.

For customers in the Philippines, delivery typically takes 2-3 days within Metro Manila and 5-7 days for provincial addresses, barring holidays and unforeseen circumstances. Please understand that we cannot provide an exact date and time of delivery as it relies on the courier’s schedule and route.

For international shipping, expect delivery within approximately 7-10 days via DHL.

We can facilitate size changes for the same item within 7 days of receipt, provided the item is returned in its original condition. Prior to sending out the new item, we’ll inspect it for any signs of usage or damage. Customers are responsible for all logistic fees associated with the exchange.

If an item arrives damaged, please contact us immediately for a replacement.

For safety and hygiene reasons, face masks and accessories cannot be returned or exchanged.

Please note that we do not offer returns or exchanges for international orders.

You can check more details about custom-made orders here: https://www.heycandy.ph/custom/

You can check more details about Femme Points here: https://www.heycandy.ph/femme-points/

Yes! You may shop using the links below:

Shopee: https://shope.ee/2q83D9N4X4
Lazada: https://s.lazada.com.ph/s.9tZZG?cc